Automotive FAQ

Q: Is there any charge for mobile auto glass service?
A: There is never any additional charge for mobile service to our service areas

Q: I called an 800# my insurance company gave me to schedule auto glass replacement. I told them I wanted to use Burlington Glass Center and they told me:
"They are not on our approved vendor list.."
"You will be responsible for any extra expense incurred.."
"We can't guarantee their work.."
A: Many insurance companies will employ national glass companies to administrate auto glass claims called "networks" for them. These companies will try to keep as many auto glass claims as they can for themselves, ignoring customer choice and using any scare tactics they can to redirect a customer to their own shop. This is called "steering" and it is against the law. Granite State Glass is a member of every major network and have agreed to pricing parameters set forth by the networks. Our auto glass installations are guaranteed for as long as you own the vehicle.

The choice of who performs your auto glass installation is YOUR CHOICE. Choose Burlington Glass Center and get the quality installation and superior customer service you deserve.

Q: Your auto glass installations carry a guarantee, can you explain further?
A: All Burlington Glass Center auto glass installations carry a guarantee against air and moisture leaks for as long as you own the vehicle.

Q: Does Burlington Glass Center perform windshield repairs?
A: Yes, all Burlington Glass Center locations perform windshield repairs on "rock chips" or "bullseyes" that occur in the windshield. If the damage, and any cracks associated with it, can fit under the size of a quarter it can usually be repaired.

Q: Why bother repairing the windshield, why not just replace it?
A: Windshield repair costs you and your insurance company less than a new windshield installation. Many insurance companies will waive your deductible if you have your windshield repaired. Windshield repair is also healthier for the environment, generating no waste for landfills.

Q: Will I see the repair when it's done?
A: Every repair is different; most repairs are still slightly visible after completion.

Q: What if the windshield repair fails?
A: During the windshield repair process, the potential for further breakage exists. If the repair or attempted repair fails, Burlington Glass Center will credit any expense toward a new windshield installation.